Careers

Responsibilities 

• Lead and manage a team of first-line technical support specialists, providing guidance, coaching and mentoring to ensure high levels of customer satisfaction
• Monitor and evaluate team performance, identifying areas for improvement and implementing strategies to enhance productivity and service delivery
• Respond to and resolve complex technical support queries, troubleshooting hardware and software issues
• Escalate unresolved issues to the appropriate specialists and follow up to ensure timely resolution
• Document and maintain comprehensive records of all technical support activities
• Continuously seek to improve processes and procedures to enhance the efficiency and effectiveness of the technical support function
• Collaborate with other teams and departments to ensure a seamless and integrated approach to IT service delivery

Qualifications

1. Proven experience as a technical support team lead or supervisor, with a strong background in IT support and troubleshooting
2. Excellent problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues
3. Strong communication and interpersonal skills, with the ability to effectively manage and motivate a team
4. Proficient in the use of various hardware and software technologies, including operating systems, productivity tools, and network equipment
5. Familiarity with industry-standard IT support frameworks and methodologies, such as ITIL
6. Ability to work collaboratively and build strong relationships with both internal and external stakeholders
7. Required languages: English and Mandarin (Fluent in both written and spoken) for direct communication with China-based clients.

Key Responsibilities:

• Support the design and optimization of product solutions for map and POI data to improve usability, accuracy, and competitiveness.
• Lead day-to-day coordination of the international mapping project, including planning, progress tracking, quality monitoring, and timely delivery.
• Manage and guide a small team of POI Data Annotators, providing clear direction, quality feedback, and support to boost team efficiency.
• Identify workflow, platform, and process gaps, summarize recurring issues into actionable improvements, and provide timely feedback to stakeholders.
• Contribute ideas to enhance POI data quality, map workflows, and user experience for ride-hailing and delivery scenarios.
• Consolidate project learnings and best practices into SOPs and standardized documentation to improve scalability and consistency.

Qualifications:

1. 2–3 years of experience in GIS, POI data, map QA, mapping operations, or related fields.
2. Experience in project coordination, mentoring, or supervising a small team is a plus.
3. Familiarity with map data standards, POI quality, navigation-related workflows, and GIS concepts.
4. Hands-on experience with ArcGIS, QGIS, or similar GIS/vector data processing tools is preferred.
5. Multilingual: proficient in Mandarin (for China stakeholders), English, and Malay (for local teams).
6. Strong analytical and problem-solving skills, able to identify gaps and propose practical improvements.
7. Self-driven, detail-oriented, and proactive, balancing hands-on execution with strategic initiativ

 What’s in it for you:

We are looking for a driven and detail-oriented professional to support global payment partnership initiatives across banks, payment networks, and e-wallet partners. This role sits at the intersection of strategic partnerships and payment operations, working closely with cross-functional teams to ensure seamless execution of partnership programs and payment channel performance.

Key Responsibilities:

• Support negotiation and execution of partnership agreements with banks, payment networks, and e-wallet partners
•  Coordinate marketing incentive programs and ensure agreements are signed prior to campaign launch
•  Manage reconciliation processes, invoice follow-ups, and discrepancy resolution
• Onboard new partners into internal systems accurately and efficiently
•  Prepare weekly progress updates, identify risks, and drive timely project execution
• Collaborate with BD, Product, Compliance, Finance, Legal, and Marketing teams to optimize payment operations
• Handle payment channel-related customer complaint cases in coordination with relevant stakeholders

Qualifications:

1. Bachelor’s degree in Business, Marketing, Finance, or related field
2. Minimum 3 years of experience in Payment, Fintech, e-Commerce, or Tech industries
3. Strong cross-functional communication and stakeholder management skills
4. Experience in payment/wallet/card/settlement/digital banking operations is an advantage  
5. Detail-oriented, analytical, and able to manage multiple projects in a fast-paced environment

Responsibilities

• Perform thorough testing of web and mobile applications to identify bugs, defects, and usability issues.
• Develop and execute comprehensive test plans and test cases based on project requirements and specifications.
• Conduct functional, regression, performance, and security testing to ensure application reliability.
• Collaborate with cross-functional teams to understand user stories, project objectives and requirements.
• Communicate effectively with stakeholders from United States to report bugs and suggest improvements.
• Identify, document, and track issues using bug tracking tools and ensure proper follow-up to resolve them.
• Continuously improve testing processes, tools, and methodologies to enhance efficiency and effectiveness.
• Participate in the release management process to ensure successful deployment of high-quality applications.

Qualifications:

1. Bachelor's degree in Computer Science, Software Engineering, or a related field. Master degree considered as a plus.
2. Proficient in using testing tools and frameworks, such as Charles, Selenium, Appium, JUnit, or similar.
3. Solid knowledge of Software Development Life Cycle (SDLC), agile methodologies, and project management.
4. Experience with bug tracking tools, such as JIRA, or similar.
5. Strong analytical and problem-solving skills, with a meticulous attention to detail, and able to work independently and as part of a team in a fast-paced, deadline-driven environment.